What is more important: 5 Million Impressions or 5 Relationships?
June 23, 2008 Social Media 13 Comments
During a panel at OMMA Social conference in New York, President of SocialVibe, Joe Marchese, asked a very important and relevant question to online marketers and Fortune 500 companies: Are impressions more important than relationships with social media users? Many of the branding and social media strategists raised their hands in agreement when asked if their motives were to build relationships.
Are online marketers really interested in relationships? Despite that response, Marchese calls “bullshit.” Online marketers want to have as many eyeballs as possible on a branded property. The number of impressions is a measure of success. Exposure to a branded campaign is a benefit to social media, but it shouldn’t be the only priority of a social media effort. Although brands want to have a high traffic rate to their Facebook profile, what’s the point if these users don’t convert?
Relationships are key for the development of a branded effort conducted online. Through establishing online relationships, a brand gains loyalty. Although impressions establish awareness, they don’t necessarily create a direct relationship with the brand. When expectations are set early, companies will know how to measure success for social media. The launch of a social media campaign might start slow, but if it gains traction it will establish more relationships.
During the panel, an important point was made about a need for a new measurement matrix. Some marketers and Fortune 500 companies rely on the traditional matrix, which simply does not work for social media. There is wider variety of considerations that need to be included when gauging the success of a social media campaign, like the context conversation and tone.
Marketers need to understand that users don’t want to be sold something. They are against branded messages being pushed on them. Users want to contribute and engage themselves in discussions about the brand. They want to invest in the development of products they are already passionate about. At the same time, impressions can help leverage key relationships that are necessary to build brand loyalty. This continues to prove the need for a new measurement and reporting method.


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